MANAGE RESERVATIONS
- What is the payment schedule?
- Can I make changes to my reservation?
- What is the official cancellation policy?
- What if I miss a payment?
- How do I link my current reservation to my profile?
What is the payment schedule?
The minimum payment schedule allows guests to make installment payments on their cruise over time. The date that you place your reservation will dictate your minimum deposit amount, after which you would be required to make any future payments according to the schedule.- $149 per person, due at time of reservation
- $199 per person is due on November 1, 2009
- $249 per person is due on January 1, 2010
- Final Balance due March 1, 2010
The payment schedule for category 11 and 12 suites is double the deposit amount per person as follows:
- $298 per person, due at time of reservation
- $398 per person is due on November 1, 2009
- $498 per person is due on January 1, 2010
- Final Balance due March 1, 2010
Past-due payments are subject to a late fee of at least $35. See the Ticketing Contract for full details.
Reservations made after the final payment date of March 1, 2010, require a minimum 50% deposit and must be paid in full within 30 days of the booking or 35 days prior to the departure date, whichever comes first.
Can I make changes to my reservation?
Any changes to your reservation that involve changing or removing existing guests or upgrading the value of your cabin to a higher priced cabin can only be requested by the Lead Passenger. Downgrading your cabin to a cabin of lesser value is not allowed. The Lead Passenger must request these changes by phone or email. In some cases a signed RESERVATION CHANGE FORM may be required. This form can be found here.Because the Lead Passenger owns the reservation, any changes to this passenger are subject to a Lead Passenger change fee of $299, and will require a signed RESERVATION CHANGE FORM.
ALL names must be received by March 1, 2010. Each reservation is allowed one free name change prior to March 1, 2010. Additional changes prior to that date are subject to a $50 administrative fee per change.
Any changes, including adding unnamed guests made between March 2, 2010 and May 6, 2010 are $75 per change. Any changes, including adding unnamed guests made after May 7, 2010 are $100 per change. Changes or additions made within the week prior to sailing must be done in person at check-in, and may incur a fee up to $299 per change.
What is the official cancellation policy?
ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLEWe strongly recommend the purchase of travel insurance. Travel Insured will offer a Cancel for Any Reason policy, which covers you for up to 75% of your monies paid if cancelled no later than 48 hours prior to sailing. Travel Insured will also offer the traditional travel insurance coverage offered in the past, which will reimburse at 100% of monies paid for covered cancellations.
To review both insurance coverage policies, please go to http://www.sixthman.net/collateral/insurance.pdf.
If you have cruise insurance and need to cancel for a covered condition, you can make a claim with the insurance carrier to recover any lost payments.
What if I miss a payment?
One week after missing a scheduled payment date, a late fee of $35 is added to the reservation.Two weeks after missing a scheduled payment date, Sixthman may force charge the card used to make the reservation for the past due payment. An additional bank fee of $15 will be assessed.
Three weeks after missing a scheduled payment date, a final notice of impending cancellation is sent, and the reservation may be cancelled by Sixthman within 7 days.
If you are unable to make a payment as scheduled, please contact Sixthman PRIOR to the payment due date. In extreme circumstances, alternate payment schedules may be arranged. Alternate payment schedules are solely at the discretion of Sixthman. Defaulting on alternate payment arrangements will result in immediate cancellation of your reservation.
How do I link my current reservation to my profile?
Once you have registered, you can link your current reservation to your profile. Log in to your profile at www.sixthman.net/account. Under “current reservations”, click on “Don’t see your reservation? Click here.” It will then ask you to enter your confirmation number to link your reservation to your profile. Your confirmation number is found in the confirmation email you are sent after booking your cruise. It is a combination of capitol letters and a dash, followed by numbers. If you are unsure of your confirmation number, please contact us.You should see your reservations listed and you are now able to log in to make payments. If you have any questions regarding this information, please contact us at customerservice@sixthman.net, or via our live chat feature.